Global policyApplies across all countries & continentsLast updated: February 1, 2026

Privacy Policy

How we collect, use, store, share, and protect personal information across all countries. This policy is designed to meet global privacy expectations and to minimize data collection while maximizing safety and accountability.

Data minimizationSecurity-first handlingGlobal applicability
We minimize data
We collect the least amount needed to operate, protect users, and comply with law.
We protect donors
Sensitive donor details are restricted and accessed only on a need-to-know basis.
We act against abuse
We may use information to prevent fraud, scams, and misuse of humanitarian support.

1. Scope & Definitions

This Privacy Policy applies to visitors, donors, beneficiaries, volunteers, partners, and any person interacting with our websites, forms, communications, and donation flows. “Personal information” means data that can identify a person directly or indirectly.

Key definitions
  • Donor: a person or organization providing funds or resources.
  • Beneficiary: a person receiving aid or support.
  • Processing: collecting, storing, using, sharing, or deleting data.

2. Information We Collect

  • Identity & contact: name, email, phone (where needed for receipts, updates, verification, or support).
  • Donation metadata: amount, currency, timestamps, transaction references, payment status (processed by Stripe/Flutterwave).
  • Communications: messages you send to us, support requests, or reports of abuse.
  • Technical data: device/browser signals, IP-derived region (for security, fraud prevention, rate limiting).
  • Program eligibility signals (where relevant): limited information needed to deliver aid fairly and safely.
We avoid collecting:
unnecessary sensitive details (e.g., health/biometrics) unless required by a program, consented to, and protected with strict access controls.

3. How We Use Information

Operations
Provide receipts, confirm donations, run programs, respond to inquiries, and manage donor/partner relationships.
Safety & Integrity
Detect fraud, prevent scams, block laundering attempts, protect beneficiaries, and enforce our Anti-Fraud policy.
Compliance
Meet lawful requests, maintain records for auditing, and comply with sanctions/AML requirements where applicable.
Improvements
Improve usability, stability, and program effectiveness using aggregated insights (not personal profiling for harm).

5. Sharing & Disclosures

We do not sell personal information. We may share limited data with:

  • Payment processors (Stripe/Flutterwave) to process donations and manage disputes.
  • Service providers (hosting, email, analytics) under confidentiality and security controls.
  • Authorities when required by law, or to prevent harm/fraud.

6. Security & Retention

  • • Access controls (least-privilege), audit logs where feasible
  • • Encryption in transit; encryption at rest where supported
  • • Retention only as long as needed for operations, compliance, and fraud defense
  • • Controlled deletion/archiving procedures

7. Children & Vulnerable Persons

We apply extra safeguards when services impact children or vulnerable persons. See Child Safety for prevention and reporting.

8. International Transfers

We may process data in multiple countries due to hosting and service providers. We use contractual and technical safeguards to protect data across borders.

9. Contact & Requests

For privacy requests (access/correction/deletion) or concerns, contact us via the website Contact page. We may request verification to protect you from impersonation and fraud.

Payments
Donations are processed via Stripe and Flutterwave. We do not store full card details. Additional payment methods (e.g., PayPal) may be added in future updates.